Last updated: 3 October 2026
This policy applies to orders placed with Andalouse Furniture, operated by ANDALOUSE LIMITED, and shipped to the United Kingdom, Europe, the United States, Canada and other destinations we serve. Nothing in this policy limits consumer rights that apply under the laws of your country, state, province or territory.
- Change-of-mind returns
You may request a change-of-mind return within 30 days after delivery. To start a return, email info@andalousefurniture.com with your order number. Please contact us before sending any item so we can provide the correct return instructions.
For our additional 30-day returns period, items must be unused, unassembled, in resaleable condition and, where reasonably possible, in their original packaging. These conditions do not restrict any statutory cancellation or return rights that apply to you.
Customers in the United Kingdom and European Union generally have a statutory right to cancel most online purchases within 14 days after delivery. Exceptions may apply, including for goods made to the customer’s specifications or clearly personalised. Where this right applies, please notify us within the applicable period and return the goods within the time required by law.
- Return shipping and customs costs
For a change-of-mind return, you are responsible for the direct return shipping or collection cost where local law allows. Any applicable return or collection cost for large items that cannot reasonably be returned by post will be communicated before purchase.
For international returns, customers are responsible for customs charges, import duties or taxes on the return shipment where local law allows. Please follow the return instructions we provide.
If an item is faulty, damaged on arrival or incorrect, contact us at info@andalousefurniture.com. We will explain the next steps and cover reasonable return costs where required by applicable law.
- Faulty, damaged or incorrect items
Please contact us as soon as reasonably possible with your order number and a description of the issue. Photos may help us assess the problem, but they do not limit your legal rights. We will explain the available remedy in accordance with applicable consumer law.
- Contact
ANDALOUSE LIMITED
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Email: info@andalousefurniture.com
Please contact us for return instructions before sending furniture. Do not send returns to the registered-office address unless we confirm that address for your order.