Privacy policy

Last updated: 3 October 2026

This Privacy Policy explains how ANDALOUSE LIMITED, trading as Andalouse Furniture, collects and uses personal information when you visit or make a purchase from andalousefurniture.com.

  1. Who is responsible for your information?

The data controller is:

ANDALOUSE LIMITED
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom

Email: info@andalousefurniture.com

  1. Information we collect

Depending on how you use our website, we may collect:

  • Contact details, such as your name, email address and phone number.
  • Billing and delivery details, such as your address.
  • Order information, including products purchased, order history and delivery details.
  • Payment and transaction information. Card payments are processed by Stripe or the payment provider shown at checkout. The information available to us depends on the payment method and payment integration.
  • Information you provide when contacting customer support, creating an account or signing up for marketing.
  • Technical information, such as your IP address, browser and device details, and how you use our website.
  • Cookie and similar technology information, as explained below.

Please do not send full payment card details by email.

  1. How and why we use your information

We use personal information to:

  • Process payments, confirm orders and deliver products.
  • Manage customer accounts and respond to enquiries.
  • Handle returns, refunds, complaints and after-sales support.
  • Keep business, tax and transaction records where required.
  • Protect our website, detect fraud and prevent misuse.
  • Improve the website and understand how it is used, where analytics tools are enabled.
  • Send promotional emails where permitted by law and, when required, with your consent.

Depending on the purpose and applicable law, we process information because it is needed to fulfil an order or take steps requested before an order, to meet legal obligations, to pursue legitimate business interests, or because you have given consent.

You can unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.

  1. Cookies and similar technologies

Our website may use essential cookies needed for functions such as the shopping cart, checkout, account login and website security.

If we use analytics, advertising or other non-essential cookies, we will provide choices or request consent where required by law. You can also manage cookies through your browser settings. Blocking essential cookies may affect some website features.

  1. When we share information

We may share relevant information with service providers that help us operate the business, such as:

  • Stripe or another payment provider to process payments and refunds.
  • Website hosting, security and technical support providers.
  • Delivery and logistics companies to fulfil orders.
  • Customer service, email and marketing providers, where used.
  • Analytics providers, where enabled and permitted.

We may also disclose information where required by law, to protect our rights or the rights of others, or as part of a business sale or restructuring.

  1. International transfers

Because we serve customers in different countries and use service providers that may operate internationally, your information may be processed outside the country where you live. Where data protection law requires safeguards for an international transfer, we will use an appropriate safeguard recognised by that law.

  1. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy. This may include keeping order and transaction records for the period required by tax, accounting and other legal obligations, and retaining relevant records to handle disputes or enforce agreements. When information is no longer needed, we will delete it or securely dispose of it where practicable.

  1. Your privacy rights

Depending on where you live and the laws that apply, you may have the right to request access to, correction of, or deletion of your personal information; to object to or restrict certain uses; to receive a copy of certain information; or to withdraw consent where processing is based on consent.

Some US state privacy laws may also provide rights relating to targeted advertising, profiling or the sale or sharing of personal information. Canadian privacy rights may vary depending on the province or territory.

To make a privacy request, email info@andalousefurniture.com. We may need to verify your identity before responding. You may also have the right to complain to the privacy regulator in your country or region.

  1. Security

We use reasonable measures designed to protect personal information. However, no website, online transmission or storage system can be guaranteed to be completely secure.

  1. Children

Our website is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.

  1. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date.

  1. Contact us

For questions or requests about this Privacy Policy or your personal information, contact:

ANDALOUSE LIMITED
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Email: info@andalousefurniture.com

By using our website and services, you consent to the terms of this Privacy Policy and the processing of your personal information as described herein.

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