Last updated: 3 October 2026
This policy applies to orders placed with Andalouse Furniture, operated by ANDALOUSE LIMITED, and shipped to the United Kingdom, Europe, the United States, Canada and other destinations we serve. Nothing in this policy limits consumer rights that apply under the laws of your country, state, province or territory.
Approved refunds are issued to the original payment method and in the original transaction currency. Your bank or card provider may take additional time to post the refund and may apply its own currency conversion rate or fees.
We process refunds within the timeframe required by the consumer laws applicable to your order. For eligible UK cancellations, this is generally within 14 days after we receive the returned goods or evidence that they have been sent back, whichever happens first.
Any refund of delivery charges will be handled as required by the laws applicable to your order. Additional charges for premium or expedited delivery may not be refundable where the law allows.
If your item is faulty, damaged on arrival or incorrect, contact us at info@andalousefurniture.com with your order number and a description of the issue. We will explain the available options, which may include a refund, repair or replacement under applicable law.
If your refund has not appeared, first check with your bank or card provider. If you still need help, contact us at info@andalousefurniture.com.
ANDALOUSE LIMITED
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Email: info@andalousefurniture.com